REFUND POLICY

At Nenen's Candles, we take great pride in the quality of our handcrafted products. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window

Items must be returned within [30] days of the delivery date to be eligible for a refund or exchange.

2. Eligibility Criteria

To qualify for a return, the following conditions must be met:

• Unused Condition: The candle must be unlit and in the same condition that you received it.

• Original Packaging: The item must be in its original packaging.

• Proof of Purchase: A receipt or proof of purchase is required.

3. Return Shipping

The buyer is responsible for all return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Damaged or Defective Items

If your candle arrives damaged (e.g., broken glass) or is defective, please contact us at [Insert Email Address] within [48 hours] of delivery with a photo of the damage and your order number. In these specific cases, we will arrange for a replacement or a full refund at no additional cost to you.

5. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.

• Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us directly.

6. Non-Returnable Items

• Gift cards

• Sale or clearance items (unless damaged during shipping)

• Customized or personalized orders