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PRIVACY POLICY

Last Updated: April 2026
 

At Nenen’s Candles, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data.

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1. Information We Collect

When you visit our site or make a purchase, we collect certain information to provide a smooth shopping experience:

  • Personal Identifiers: Name, shipping address, billing address, and email address.

  • Payment Information: Payment details are processed securely through our third-party processors (e.g., Square, PayPal). We do not store full credit card numbers on our servers.

  • Device Information: IP address, browser type, and cookies to improve site functionality and analyze traffic.
     

2. How We Use Your Information

We use the data collected for the following purposes:

  • Order Fulfillment: To process payments, ship your candles, and send order confirmations.

  • Customer Support: To respond to inquiries or handle returns.

  • Marketing (Optional): If you opt-in, we may send emails about new scents, sales, or business updates. You can unsubscribe at any time.

  • Security: To protect against fraudulent transactions and maintain the integrity of our website.
     

3. Third-Party Sharing

We do not sell your personal information. However, we share data with trusted service providers to run our business:

  • E-commerce Platforms: To host our store and manage inventory.

  • Payment Processors: To securely handle transactions.

  • Shipping Carriers: To deliver your orders to your doorstep.
     

4. Cookies and Tracking

We use cookies to remember your cart items and understand how you interact with our site. You can choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.
 

5. Data Retention

We retain your personal information only for as long as necessary to fulfill your orders and comply with legal or tax obligations.
 

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To make a request, please contact us at nenenscandles@gmail.com.
 

7. Policy Updates

We may update this policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted directly on this page.

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